Great Reasons to Attend
CX18
CX18, being held in Nashville from May 1 – May 4
is
organized by Genesys, the global
leader in OmnichannelCustomer
Experience and Contact
Center Solutions.
This year’s CX18 is an exciting opportunity for attendees to engage with top CX
experts and peers to learn about
changing customer behavior and its impact on business. Check out the innovative technology that’s
transforming Customer Experience!
Pointel at CX18
Pointel
specializes in implementing Genesys solutions and will be showcasing Customer Experience
and DevOps solutions at CX18. With almost 20 years of experience in
improving Customer Experience, we have built a practice that guarantees success.
Make sure you stop by Pointel booth #46
to see and experience the future of CX!
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Meet the team to discuss how your business
can develop and improve your Contact Center.We have solutions
that complement and enhance the Genesys solution for IT, Operations Managers
and Administrators that focus on Audit, CRM integration, and IVR applications.
At CX18, we’ll explore:
- Pointel’s Configuration Management Solution
(CMS) – An easy to use, thin-client application designed to help you take
complete control over your Genesys configuration environment.
- DCCM- A business tool that enables Operations,
WFM to take control of the Contact Center.
- STAMP –Contact Center QualityAssurance
automation and monitoring solution. Enables DevOps and IT teams to be
Agile.
- Pointel’s Workspace Adapter for Salesforce – An
easily-deployable, powerful way to tie together the power of Genesys
Workspace and Salesforce.com.
- CXi- A powerful
yet easy analytics platform to gain insights into the IVR efficiency.
Our Booth #46
- Live demo on how
to gain control over your Contact Centre through our products and
services.
- Live demo on how
to enable DevOps within your team to be more effective.
- Ways to maximize
ROI and improve the overall health of your Contact Center.
- Live interaction
with our product/ solution experts on your business challenges and best
practices.
- Answers to
all your questions on Customer Experience.
See you all at Booth # 46, CX 18
Nashville, Tennessee . May 1- 4, 2018
